Privacy Policy

This Privacy Policy ("Policy") is issued by 10cuci ("10cuci", "we", "us", "our") and governs the collection, use, storage, disclosure, and protection of personal data processed in connection with the 10cuci online gaming and sports betting platform accessible at 10cuci.cam and all associated subdomains and mobile interfaces.

10cuci is committed to handling all personal data in a responsible, transparent, and lawful manner. This Policy sets out clearly what data we collect, why we collect it, how long we retain it, and what rights you hold in respect of your personal data. We encourage you to read this Policy in full before registering an account or using any service on the 10cuci platform.

By accessing or using 10cuci, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with our Terms & Conditions.

For the purposes of this Privacy Policy, the following terms bear the meanings assigned to them below:

10cuci collects the following categories of personal data in connection with its services:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification document;
• Date of birth;
• Residential address (including city, state, postcode, country);
• Email address;
• Malaysian mobile phone number;
• Copies of government-issued identification (e.g., MyKad, passport) submitted for KYC verification.

3.2 Account and Transaction Data

• Username and encrypted account credentials;
• Deposit and withdrawal transaction records, including payment method details (e.g., DuitNow account reference, FPX bank identifier, Touch 'n Go eWallet ID, Boost, GrabPay, USDT wallet address);
• Account balance history and wagering activity logs;
• Bonus claims, promotional interactions, and associated wagering records.

3.3 Technical and Usage Data

• IP address and approximate geographic location;
• Device type, operating system, browser type, and version;
• Session timestamps, page visit data, and feature interaction logs;
• Platform performance data collected via analytics tools.

3.4 Communications Data

• Content of customer support interactions submitted via live chat or email;
• Responses to surveys, feedback submissions, and promotional opt-in records.

10cuci collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits, contacting support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically via cookies, session tracking, and server logs when you access the platform;
• Third-party sources: Identity and fraud risk data received from KYC verification service providers, payment processors, and fraud prevention partners for compliance and security purposes;
• Public sources: Publicly available information used to verify identity or comply with anti-money laundering obligations where applicable.

10cuci processes personal data on one or more of the following lawful bases, depending on the specific processing activity:

10cuci uses personal data collected from players for the following specific purposes:

• Account management: Creating, maintaining, and managing your registered account on the 10cuci platform;
• Transaction processing: Handling deposits via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, USDT, BTC, and other supported channels, and processing withdrawal requests to verified payment methods;
• Identity and age verification (KYC): Confirming your identity and verifying that you are aged 21 or above as required under our Terms and applicable regulations;
• Customer support: Responding to enquiries, resolving disputes, and providing assistance through live chat and email;
• Responsible gambling: Monitoring wagering patterns to identify players who may be exhibiting signs of problem gambling, and administering self-exclusion, deposit limit, and loss limit requests;
• Anti-fraud and security: Detecting and preventing fraudulent activity, money laundering, duplicate accounts, and misuse of the platform;
• Legal compliance: Meeting obligations under applicable law, including responding to lawful requests from regulatory authorities;
• Platform improvement: Analysing usage data to improve platform performance, game selection, mobile compatibility, and user experience;
• Marketing communications: Sending promotional offers and bonus notifications to players who have opted in to receive such communications. You may opt out at any time.

10cuci does not sell, rent, or trade your personal data. We may share personal data with carefully selected third parties only where necessary and only for the purposes described in this Policy. Categories of third parties to whom data may be disclosed include:

• Payment processors and banking partners: Including DuitNow operators, FPX network participants, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency network intermediaries — for the purpose of processing deposits and withdrawals;
• Identity verification and KYC providers: Third-party services that assist in verifying player identity documents and performing age and anti-money laundering checks;
• Fraud prevention and risk management services: Platforms that help 10cuci detect and prevent fraudulent account activity and payment fraud;
• IT infrastructure and hosting providers: Cloud and server infrastructure partners that host and process data on behalf of 10cuci under strict data processing agreements;
• Legal and regulatory authorities: Where required by law, court order, or regulatory directive, 10cuci will disclose personal data to competent authorities;
• Professional advisors: Lawyers, auditors, and compliance consultants engaged by 10cuci under obligations of confidentiality.

All third parties to whom personal data is disclosed are required to implement appropriate technical and organisational security measures and are prohibited from using personal data for any purpose other than the specific purpose for which it was disclosed.

In the course of providing its services, 10cuci may transfer personal data to servers or service providers located outside Malaysia. Where such transfers occur, 10cuci ensures that appropriate safeguards are in place to protect personal data at a standard at least equivalent to those applied within Malaysia.

Safeguards for international transfers may include contractual data protection obligations imposed on overseas recipients, use of service providers operating under recognised data protection frameworks, or other mechanisms providing equivalent protection for your personal data.

10cuci retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with industry-standard data disposal practices.

10cuci uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the 10cuci website. The following categories of cookies are used:

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use core platform features including account login and payments.

10cuci implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 10cuci platform;
• Encryption of sensitive data fields at rest within our database infrastructure;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Multi-factor authentication for staff systems that process personal data;
• Regular security vulnerability assessments and penetration testing;
• Incident response procedures for detecting, reporting, and remediating data security incidents.

While 10cuci maintains robust security practices, no transmission over the internet is unconditionally secure. You are responsible for keeping your own account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

Subject to applicable law, you have the following rights in respect of your personal data held by 10cuci:

• Right of Access: You may request a copy of the personal data we hold about you, together with information about how it is processed;
• Right to Rectification: You may request correction of any personal data that is inaccurate, incomplete, or out of date;
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restrict Processing: You may request that we suspend certain processing activities while a dispute or correction is being resolved;
• Right to Data Portability: Where processing is based on contract or consent, you may request a structured, machine-readable copy of your data for transfer to another provider;
• Right to Object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us by email at [email protected] or via our 24/7 live chat. We will respond to all verified requests within 30 calendar days. In some cases, particularly for complex requests, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.

The 10cuci platform is strictly intended for individuals aged 21 years and above. 10cuci does not knowingly collect personal data from any person under the age of 21.

If we become aware that personal data has been submitted by a person under the age of 21, we will take immediate steps to delete such data and close the associated account. If you have reason to believe that a person under the age of 21 has registered on the 10cuci platform, please notify us immediately at [email protected].

10cuci reserves the right to update or amend this Privacy Policy at any time. We will notify registered players of material changes via email or via a notice displayed upon next login to the platform. The "Last Reviewed" date at the top of this page reflects the date of the most recent revision.

Your continued use of the 10cuci platform following notification of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed of how we protect your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 10cuci holds about you, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly within the 10cuci platform — the fastest way to reach our team.
• Email: [email protected] — responses provided within 1 business day for general queries and within 30 days for formal data rights requests.

When submitting a formal data rights request by email, please include your registered username and email address, clearly describe the right you wish to exercise, and attach a copy of your identity document so we can verify your identity before actioning your request.